Legal

Refund Policy

WebHubPro is committed to delivering quality digital services. This Refund Policy outlines the circumstances under which refunds may be issued.

Last Updated: January 2025

1. General Policy

Due to the nature of digital and creative services, all sales are generally final once work has commenced. Refunds are assessed on a case-by-case basis in line with the conditions below.

2. Full Refund Conditions

WebHubPro is unable to begin your project within the agreed timeline due to our capacity, and you wish to cancel.
You cancel within 24 hours of making the advance payment and no work has yet begun.
The delivered project significantly deviates from the agreed written brief with no resolution possible.

3. Partial Refund Conditions

A partial refund may be considered if you cancel the project after work has started but before 50% of the agreed scope is complete. The refund amount will be calculated based on the proportion of work not yet completed.

4. No Refund Conditions

Cancellation after 50% or more of the project has been completed.
Change of mind or personal preference change after the initial draft has been approved or signed off.
The final deliverable has been received and accepted by the client.
Delays or cancellation caused by the client's failure to provide required content, feedback, or approvals.
Monthly retainer or social media service payments after the billing period has commenced.
Domain registration or hosting fees paid to third-party providers on the client's behalf.

5. Refund Process

Submit a refund request in writing to info@webhubpro.in with your project details and the reason for the request.
We will respond within 3 business days.
Approved refunds will be processed within 7 to 10 business days to the original payment method.

6. Disputes

If a dispute cannot be resolved directly, it will be subject to the jurisdiction of courts in Hyderabad, Telangana, India under applicable Indian law.